Providing Insurance Information

It is our most sincere hope that you received the best service possible on your recent EMS run. If you have any comments, questions or complaints, please feel free to let us know.

If you have any questions about your Oldham County EMS bill or request a copy of your patient care report, please contact Kathy McDonald. You can also call her at (502) 222-7890.

If you wish to provide us with your insurance information, you can

• fax a copy of your card to (502) 222-7282
• enter the information into this form or
• scan your card and send it via this form.

Pay your bill by mail

If you'd like to make your pay your ambulance bill by mail, make your check payable to Oldham County EMS and be sure to include your account number on the check.

You may mail your payment to:

Oldham County EMS
Attn: Billing Department
P.O. Box 444
Buckner, Kentucky 40010-444

Pay your bill by credit card

You can pay your ambulance bill using a Mastercard or Visa. Simply enter your invoice and amount in the form below. When you click the Submit button, you'll be taken to a secure online payment system.

Billing Information

Though Oldham County EMS will first bill the patient’s insurance carrier as courtesy, it is the responsibility of the patient to follow up with their insurance company to resolve any delays in payment. In the event that an insurance company denies the claim for any reason, or does not pay the full amount, the patient will be responsible for any remaining balance up to the “customary” allowable recognized by the insurance company.

Medical Necessity

Many insurance carriers, including the Medicare and Medicaid Programs, require that a patient’s medical condition warrant the use of an ambulance before they will allow payment. Furthermore, the policies regarding Medical Necessity are unique to each insurance company and can be quite complex. Oldham County EMS, in its capacity as the 911 ambulance provider is not responsible for situations where an insurance carrier determines that an ambulance transport does not meet their Medical Necessity requirements. In such cases, the patient will be billed for full charges.